This usually happens when there is a refugee crisis, a terrorist attack, or a natural disaster (like an earthquake, flooding, or famine). Scammers use disasters to trick kind-hearted people into donating to fake charities. How to avoid this scam: Discontinue communication with this person/company. These types of investments are usually scams and include messages insisting that you “Act Now!” for a great deal. A legitimate prize won’t require you to pay to receive it. How to avoid this scam: Don't send money to someone you don't know. You send the handling fee and get nothing in return. Messages asking you to pay a small handling fee to collect fabulous prizes are usually a scam. Don't wire money to the bogus shipping company-it's part of their scam to get your money.If a customer overpays you and asks you to wire them the difference, consider canceling the order-it's very likely to be fraudulent.A legitimate buyer won't overpay you for an order. Don't wire money to someone you don't know.If that happens, you'll lose the money you wired to the fraudster, the product you shipped, shipping costs, and your payment.If the legitimate account holder reports unauthorized activity, the money can be withdrawn from your account. Just because a payment has been deposited into your account, doesn't mean the money is yours to keep.This scammer may have paid with a stolen credit card, bank account number, or checking account.They may even ask you to wire the shipping fees to their shipper.They may tell you that they accidentally overpaid you, the extra money is for the shipping costs, they're giving you a bonus for your great service or the money is for the stress they've caused you.A customer sends a PayPal payment that is more than the purchase price of the order and then asks you to wire them the difference.How to avoid this scam: Don't wire money to someone you don't know. Typically, fraudsters will ask you to send some smaller amount (for taxes, for legal documents, etc.) before they can send you the millions you’re promised, but which they never intend to send you. If you get an offer for free money, there's probably a catch. We’ll investigate it for you.ĭon't reply, open links, download attachments, or call any listed phone number. Received a suspicious email, or message or been directed to a fake website? Forward it to and then delete it. Report any unwarranted invoices or money requests by logging in to the PayPal website or the PayPal app. And don’t call any phone numbers stated in the invoice note or open suspicious URLs. How to avoid this scam: If you receive a suspicious invoice or money request, don’t pay it. Be wary of any messages that are alarmist, warning you to call them quickly to resolve an “issue” on your account. These scams are trying to trick you into sending money to a fraudster or providing your personal or financial details to them. You receive a fake invoice or money request by email, designed to look like a real PayPal email.The note asks you to call their fake customer service number. You receive an invoice or money request through PayPal, and the bad actor has included an alarmist note.You receive an invoice or money request through PayPal, but for a product/service/crypto you never ordered.But we're much less cautious online, putting us at risk. Depending on the issue, you'll see an option to message us, call us, use the PayPal chatbot, or ask the community.Ĭalls are answered every day from 8AM – 8PM CST.Most of us are careful if a stranger approaches us on the street and offers a deal that's just too good to be true. If the information you’re shown doesn't answer your question, scroll down.Depending on the issue and whether or not you're logged in, you'll see an option to message us, call us, use the PayPal chatbot, or ask the community.If the information you're shown doesn't answer your question, scroll down. Choose the issue that most closely matches your reason for contacting us.To contact us on Twitter, go to Contact Us To contact us on Facebook, go to /PayPalUSA Agents answer messages between 7AM CST – 10PM CST M-F and 8AM CST to 8PM CST Saturday and Sunday. Just log in to PayPal, go to your Message Center and choose “Ask the PayPal Assistant.” If the PayPal Assistant can’t answer your question you can be transferred to an agent.
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